Refund policy

Refund & Returns Policy

At Coolio, your satisfaction is important to us. Because we work with third-party suppliers to deliver your orders, we are unable to accept physical returns. However, we're committed to making things right if something goes wrong.

When you're eligible for a refund or replacement:

• Your item arrived damaged or defective
• You received the wrong item
• Your order was not delivered within the expected timeframe

How to request a refund or replacement: Simply contact us at coolioadmin@gmail.com within 30 days of receiving your order. Please include your order number and clear photos of the issue so we can resolve it as quickly as possible.

Once approved, refunds will be returned to your original payment method within 5–10 business days.

Please note we are unable to offer refunds for change-of-mind purchases.

Your rights under Australian Consumer Law Nothing in this policy limits your rights under the Australian Consumer Law. If a product has a major failure, you are entitled to a remedy under Australian Consumer Law regardless of our store policy.